Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or the applicable game rules. Previous results do not predict future results, and a winning run does not mean that another win is more likely. You should never gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses.

Before you play, decide how much time and money you can reasonably afford to spend. Treat that amount as an entertainment cost rather than an investment. Once your planned amount has been used, stop playing. Do not increase your spending because you are bored, stressed, under the influence of alcohol or other substances, or trying to recover money that has already been lost.

Practical ways to stay in control

• Set a personal spending limit before you start and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money and savings.
• Do not borrow money, use credit to gamble or sell possessions to fund play.
• Avoid gambling when you are upset, tired, angry or affected by alcohol or drugs.
• Do not chase losses by increasing stakes or continuing for longer.
• Keep a simple record of deposits, withdrawals, time spent and overall results.
• Remember that promotional messages, bonuses or free-play offers do not remove the risk of loss.
• Talk with someone you trust about your gambling choices if you are finding it hard to stop.

Only use online gambling services where they are lawful for you to access. Players must meet applicable age requirements and should consider the rules that apply in their state or territory. If you are unsure whether online gambling is appropriate or lawful in your circumstances, obtain independent advice before playing.

Set limits and take breaks

A limit is a personal boundary that helps you decide in advance how much gambling is appropriate. It is easier to make a clear decision before playing than during a session, when excitement, frustration or the desire to win may affect your judgement. Review your limits regularly and change them only after careful consideration, never as a reaction to a loss.

Account and session controls

Where account tools are available, you may be able to set controls such as deposit limits, spending limits, loss limits, session reminders, time-outs or temporary breaks. The exact controls, settings and processing arrangements can depend on the service, your account and applicable requirements. Read the information shown in your account carefully before confirming a setting.

1. Choose a limit that reflects your real disposable income, not the amount you hope to win.
2. Consider setting daily, weekly or monthly boundaries so that one long session cannot use your full entertainment budget.
3. Use reminders or scheduled breaks to interrupt extended play.
4. When a break or time-out begins, do not create another account or use another person’s account to continue gambling.
5. If you feel unable to follow a limit, stop playing and consider a longer break or self-exclusion.
6. Ask our support team about the controls available through your account, without assuming that any particular tool or limit is available.

Self-exclusion is a stronger step for a person who wants to stop gambling for a set period or indefinitely. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not attempt to bypass an exclusion by opening another account, using someone else’s details or asking another person to play for you. If you have difficulty stopping, professional support can help you choose the most suitable option.

Taking a break does not guarantee that losses will be recovered later, and no limit can guarantee a win. These tools are intended to support your decisions, not to change the odds of a game or remove the normal risks of gambling.

Recognise the signs of gambling harm

Gambling can become harmful gradually. A person may initially believe that their play is under control, then begin spending more time or money than planned. Warning signs can affect finances, relationships, work, study, health and emotional wellbeing. Experiencing one sign does not provide a diagnosis, but it is a good reason to pause and review your gambling.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling again or increasing your stakes.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing payments or using money set aside for necessities.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
• Arguing with people close to you because of gambling or neglecting responsibilities.
• Attempting to stop but returning to gambling soon afterwards.
• Feeling guilt, shame, hopelessness or distress after a gambling session.

If any of these signs sound familiar, stop gambling for now and speak with someone you trust. Consider using an available account restriction, time-out or self-exclusion option. A qualified gambling counsellor can help you understand what is happening and develop a plan without judgement. You do not need to wait for a serious financial loss before asking for help.

Support for family and friends

Gambling harm can affect partners, family members, friends and colleagues as well as the person who gambles. If someone else’s gambling is affecting you, protect your own finances and wellbeing. Avoid giving money to cover gambling losses, and consider seeking independent advice about shared accounts, debts or legal matters. You can contact a gambling support service even if the person who gambles is not ready to seek help.

For information and counselling in Australia, you can search for the official Gambling Help Online service or a suitable state or territory gambling support service. If gambling has contributed to an immediate risk of harm, contact emergency services or an appropriate crisis support service in your area. If you or another person may be in immediate danger, seek urgent assistance without delay.

Our approach to safer gambling

Scr111 Casino provides this information to encourage informed and responsible choices. It is not a substitute for financial, legal, medical or psychological advice. The information on this page is general and may not address your personal circumstances. If you have concerns about gambling, finances, mental health or the impact on another person, seek advice from an appropriately qualified service.

You are responsible for using your account carefully, keeping your login information secure and reviewing your activity. Never allow another person to gamble through your account, and do not use another person’s account. If you believe that someone has accessed your account without permission, stop using the account and contact support through the channels displayed on the website.

When to contact support

Contact the Scr111 Casino support team through the current contact options shown on the website if you need help locating safer gambling settings, understanding an account restriction, requesting a break or asking about self-exclusion. Support can explain the processes available to you, but it cannot guarantee a win, recover losses or provide personal financial advice.

• Be honest about your reason for requesting a limit, break or exclusion.
• Read any confirmation or information provided before agreeing to account changes.
• Keep records of important requests and review your account status before playing again.
• Do not assume that a temporary break has ended until the relevant process confirms that it has.
• If you have excluded yourself, do not try to return through another account or device.
• Seek independent support whenever gambling is affecting your money, relationships, work, health or peace of mind.

Responsible gambling is an ongoing choice. Set boundaries before you play, check in with yourself regularly and take action early if your gambling stops feeling enjoyable or affordable. Choosing not to gamble is always an option, and asking for help is a practical step towards protecting your wellbeing.